5 Ways WFM Improves Customer Service

A customer service rep can’t solve customer problems if she is preoccupied with her own HR concern at work. There are many direct and indirect benefits of optimizing your timekeeping, scheduling, and payroll processes. Today’s post outlines 5 ways...

Avoid The Top 3 Employee Scheduling Pitfalls

Today’s article is for business owners in the restaurant and retail industries. Scheduling isn’t an easy task for companies with irregular shifts and a degree of unpredictability in day-to-day staffing needs. Is your company being tripped up by the...

Case Study: Contract Manufacturer

Today’s post is a Workforce Management case study of a nutritional supplement contract manufacturer with 45 full-time employees. The company had only been in business for 18 months but was running at an impressive 80% capacity. The owner had a product...

How To Help Your Clients Manage Remote Employees

Notwithstanding a couple of high-profile companies recently pulling their at-home workers back to the office, the global trend of increased telecommuting is not slowing down. According to Global Workplace Analytics: The percentage of employees (non-self-employed) who...
Can WFM Save Me 30k Annually?

Can WFM Save Me 30k Annually?

Are you a SMB owner wondering if you should turn your attention to Workforce Management? You may question whether the time and effort spent on an initiative would produce measurable results. Is WFM worth it? How about 30k a year? Swipeclock has found that the average...
Shrinking Margins Due To Poor Overtime Management?

Shrinking Margins Due To Poor Overtime Management?

Is overtime management (or lack thereof) shrinking your bottom line? Paying time and a half can quickly increase your labor expenses. And if your labor force is already stretched thin, this probably means your supervisors and HR team have plenty on their plate without...