There are many well-publicized benefits of workforce management. Improved efficiency, lower labor costs, and streamlined compliance are a few. One of the merits that gets less attention is a better employee experience.
The term “employee experience” embodies many aspects of how an employee interacts with their job. The actual work the employee performs has a significant impact. Whether employees have the necessary tools to excel is important. The corporate culture is also key. This includes how managers treat their teams, workforce unity, and the company vision and mission.
Employers who create a positive employee experience with wfm apps will reap many rewards. They will maintain high productivity. They will save money by retaining personnel. Experienced employees will mentor new hires and raise the collective competence of the staff. A positive work atmosphere will make life better for everyone.
There have always been good reasons to care about the employee experience at your company. But it’s never been more important than it is now. Low unemployment has created an employee-driven labor market. Job candidates have many employers to choose from. Employers who neglect the employee experience may not be able to maintain necessary staffing levels. What type of candidates will you attract if you have the reputation of being the worst employer in town?
Your company reputation matters.
Smart workforce management apps can contribute to an ideal employee experience. Regardless of industry, employee demographics, job roles, or company size.
High-stress jobs are more tolerable if Human Resources processes run smoothly. Scheduling, time and attendance, and other workflows are capably handled by workforce management. This allows employees to devote their attention to demanding jobs.
Relatively pleasant jobs can be even more rewarding with workforce management. It creates an atmosphere of professionalism, competence, and technological innovation.
How Does Workforce Management Improve The Employee Experience?
Let’s discuss a few ways workforce management can improve the employee experience in your organization.
De-Stress Your Workplace With Employee Self-Service
Workforce management software has employee self-service (ESS) tools. ESS creates hassle-free HR interactions. Employees are able to check their schedule, view time cards, and accruals without having to call an administrator. And it gets better: with wfm mobile apps, employees can do all this on their phone.
Changing paycheck direct deposit information doesn’t require an act of Congress. Updating a tax form doesn’t mean a trip to HR and a ten-minute wait while a document is retrieved from a file cabinet. Workers don’t have to rely on managers to circulate shift-change requests. Employees simply post changes on the online shift board. If they want to pick up a shift, they can see what’s available. Empowerment completely changes how employees feel about their jobs.
Employee Scheduling Impacts Job Satisfaction
Poor scheduling can ruin the employee experience at any company. Understaffing and overstaffing both cause pain. Understaffing cranks up the stress level and exhausts employees. Underserved customers get impatient. (Who can blame them?) Employees can’t perform with inadequate shift coverage.
Overtime hurts morale, as well. When employees are tired, they don’t perform well and make more mistakes. WFM overtime rules keep everyone on straight time. If overtime is occasionally necessary, the software will help you find willing employees.
Overstaffing also has its problems. Employees get bored when there isn’t much to do. An 8-hour shift feels like a week. If the job is commission-based, employees compete for too-few sales opportunities. It’s hard to stay motivated with overstaffing.
Smart employers are concerned about employee work/life balance. Shift flexibility can improve work/life balance more than anything else. It’s nearly impossible to provide flexible shifts without workforce management. And remember the ESS we talked about earlier? When you combine scheduling software with self-service shift trading, the employees assume responsibility. Transitioning scheduling responsibility to employees helps managers as well.
Are you worried about scheduling chaos if you transition to flexible schedules? You would be surprised at how responsible employees become when they are given shift flexibility. It’s a valuable privilege they will fight to keep. Hesitant employers can start by requiring manager approval for shift trades. From there, they can increase freedom as their employees prove themselves.
Workforce Management Reveals High Performers
Dedicated employees come to work on time. They don’t sneak in twenty minutes late. They clock out for unpaid breaks. They don’t pad their time card for a bigger paycheck. They don’t stretch a 30-minute lunch break to 45 minutes. Dedicated employees are productive. They stay on task. They work to improve processes. They go above and beyond.
Supervisors don’t always notice conscientious employees. Sometimes they are toiling away in the background. Workforce management software provides objective validation of employee performance. This allows managers to recognize and reward accordingly.
WFM and Employer Accountability
Workforce management paired with a biometric time clock tracks employee time to the minute. This is the basis for accountability on all sides—employees, managers, and the payroll processor.
Employers appreciate how it makes employees accountable. But its employer payroll accountability that’s key to an enhanced employee experience.
Workers know they will be paid when they come in early or stay late. They know they will receive appropriate overtime pay if necessary. They can count on earning all the PTO they were promised. (Vacation time is an important motivator!)
If benefits depend on full-time status, wfm is essential for validating hours. Wage and hour accountability creates trust between the employer and the employee. Never underestimate the power of a trusting employer/employee relationship.
SwipeClock workforce management creates an ideal employee experience. What can SwipeClock do for your business? Request a demo to find out. Let us help you become an employer of choice in your market.
By Liz Strikwerda