Case Study: Tech Firm With Remote Employees

Feb 16, 2018
Case Study

scheduling system for telecommuters South Jordan

Telecommuting is a valuable perk our example company offers its tech associates. The software development firm has 18 permanent employees and hires contract workers on an as-needed basis. The business operates completely from a virtual office and benefits from the lack of costly overhead and the ability to attract skilled professionals who have no interest in commuting, spending their days in a cubicle, and wearing shoes at work.

All of the staff, including the company owner/manager work from their homes. Ten of the permanent employees are full-time developers and eight cover revolving round-the-clock tech support shifts. From the beginning, this three-year-old organization used the latest videoconferencing and customer support technology but didn’t automate timekeeping and scheduling until recently.

Like many companies with a virtual office, the owner trusts his employees and has found them to be motivated and productive. The timekeeping and scheduling problems centered around the hourly tech support personnel and the contractors. The owner/manager was frustrated that many shifts were left shorthanded which increased customer wait times. He was worried that they would start losing hard-earned clients if he couldn’t keep his support shifts fully staffed. The owner didn’t mind if his techs traded shifts, as they were all equally qualified. There just wasn’t a workable way to keep everyone on the same page when the schedule was kept on an Excel spreadsheet on his laptop.

Paper time cards were fraught with errors and slowed the payroll process. At the end of each pay period, the associates would scramble to fill in missed shift start and end times and the owner knew that guesstimating was probably costing him more in hourly wages.

Solution – WorkforceHub

The owner assigned one of his tech support employees the task of researching Workforce Management systems. The woman had a friend with an at-home customer service job who raved about how WorkforceHub had improved operations at her business, so she checked out the Swipeclock website. She learned that WorkforceHub consists of TimeWorksPlus (for employee time and attendance), TimeSimplicity (for scheduling), and TimeWorks Mobile (the mobile app for iOS and Android). She recommended WorkforceHub to her boss, they implemented the system in just a few minutes, and they have never looked back.

WorkforceHub Clears Up Confusion

With WorkforceHub, all employees can check their time card, accruals, and schedule. In addition, they can easily submit shift change requests to the trade board and receive a notification when another worker picks up the shift. Shorthanded shifts and scheduling mix-ups have been eliminated and customer wait times have decreased considerably.

Cloud-Based Solves Compatibility Problems

Tech employees who work from home don’t always use the same hardware and software that is used at the corporate office. Because WorkforceHub is cloud-based, it functions seamlessly on desktops, laptops, iOS and Android devices. It also eliminates the need for expensive software upgrades.

Mobile App Improves Time Card Accuracy

As mentioned previously, old school paper timesheets have a high rate of error. Telecommuting associates often forgot to keep their time card current and had to recall hours after the fact. The owner embedded the TimeWorksPlus login portal into the employee dashboard so his team members are reminded to punch in as they begin their shift.

If your business operates in a virtual office and you need a Workforce Management system designed for telecommuting, call Swipeclock at 888-223-3450 to schedule a demo of WorkforceHub.

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Swipeclock offers WorkforceHub, the powerful, fully-integrated WorkforceHub that makes it easy to optimize the performance of your managers, employees, and company.

WorkforceHub includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. WorkforceHub is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.

We can get you up and running with WorkforceHub immediately. Contact us today to request a demo.

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