Case Study: Day Spa

Feb 13, 2018
Case Study

top spa employee scheduling system

An upscale day spa doesn’t just sell facials and pedicures, they sell an experience—a refuge from the stresses of everyday life. Spa personnel need to be extremely attentive to their clients’ needs to create the ideal spa experience. To maintain a serene ambiance, there must be order and organization behind the scenes. When a massage client waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.

Scheduling Confusion Detracted From the Atmosphere

Our example day spa/salon was afraid that it would start losing visitors because staff scheduling confusion and just-under-the-surface employee job frustration detracted from what was supposed to be a soothing, nurturing environment.

The scheduling system was about as outmoded as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When patrons cancelled or rescheduled, or an employee got sick, she erased and re-adjusted. She would try to text the staff whose shifts were poorer, but sometimes she got distracted and forgot—and even when she remembered, they often didn’t get the texts in time. (The twenty-five staff members had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)

The manager and the owner concluded that they desperately needed an automated scheduling system to tame the chaos and restore an atmosphere that would let employees attentively serve their guests. The owner gave the manager a budget and directed her to research and pick the one she thought was best for their organization.

A Quest for the Ideal Spa Employee Scheduling System

Determined to complete rigorous due diligence with this critical organizational process upgrade, the manager carefully compared features of the leading platforms and saw several demos. After painstaking investigation, she settled on WorkforceHub, which also turned out to be the most affordable.

Solution — WorkforceHub

TimeSimplicity for streamlined day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.

Scheduling Nirvana

TimeSimplicity’s drag-and-drop scheduling allowed the manager to build schedules in just a few minutes and make changes in just a few seconds. The system handles part time and contract workers just as smoothly as full time employees. She doesn’t need to remember to text personnel whose shifts are changed because the system sends notifications automatically. That feature alone is a real game-changer and has revolutionized the company culture.

Job Satisfaction Restored

The system is cloud-based, so all staff can monitor the schedule anytime from a mobile device. Job codes ensure that the staff members with the necessary certifications are scheduled appropriately. Everyone values the time card self-management tools that enable staff members to check time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll service.

Swipeclock proudly delivers the ultimate tool for streamlined spa/salon employee scheduling. If you own a spa or salon, we invite you to book a demo of WorkforceHub.

Contact Swipeclock for information regarding WorkforceHub UPGRADE TODAY

Swipeclock offers WorkforceHub, the powerful, fully-integrated WorkforceHub that makes it easy to optimize the performance of your managers, employees, and company.

WorkforceHub includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. WorkforceHub is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.

We can get you up and running with WorkforceHub immediately. Contact us today to request a demo.

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