Are you an employer researching workforce management? Think your employees will resist? Here are 9 ways that workforce management software will benefit your workforce.
1. Real-time Feedback
Workforce management (WFM) software with employee performance dashboards are popping up in many industries. For the most part, employers are discovering that employees love them.
Real-time feedback is powerful. It can make tedious jobs more interesting. It can make interesting jobs downright exciting. It can motivate employees to perform better. It can help employees stay on task.
We all get distracted by processes and forget the big picture. What we’re trying to achieve. Real-time analytics provide a constant reminder of the ultimate goal. When these objectives are measurable, they have an incredible impact.
Workforce management software performance dashboards are objective. They remove the subjectivity inherent in manager evaluations. A level playing field prevents resentment.
Analytics help employees understand how they are doing. Tracking performance is the first step to improving productivity. Just as a fitness app makes a routine workout more enjoyable, performance feedback is a key motivator.
Infrequent performance reviews are not very effective for many businesses. Real-time feedback allows employers to reward top performers more frequently. In some companies, it can be done on an hourly or daily basis. Even just the recognition of being on top of the board boosts confidence. Frequent recognition of top performers transforms the workplace environment.
Employers can also use workforce management analytics to design better training programs. This magnifies the benefits. When employees are better trained, they are more effective. Competency increases engagement in any job.
2. Put Employees in the Driver’s Seat
Workforce management software enables employee self-service. This transfers HR tasks to the employee. They can easily handle the routine workforce management tasks. Who doesn’t want to manage tasks that are necessary to receive a paycheck?
Employees are able to check their schedule, time cards, and accruals without having to go call Human Resources. Updating tax forms is quick and painless. No more relying on managers to circulate shift-change requests. Employees simply post requested changes on the online shift exchange. Empowerment gives employees a psychological boost that translates to better job performance.
3. Prevent Understaffing
Understaffing causes a lot of problems. It’s tiring for employees. Impatient customers crank up the stress level. Employees can’t excel with unrealistic workloads. This leads to discouragement and low job satisfaction. Workforce management scheduling software helps managers prevent understaffing. Managers can customize shift rules with necessary certifications, job codes, and employee conflict alerts.
4. Remove the Overtime Burden
Overtime takes a toll on employees. It’s unhealthy both physically and mentally. When employees are tired, they don’t perform well. This leads to discouragement. Workforce management software optimizes staff allocation to keep everyone on straight time.
5. Mobility is a Must
Most everyone uses mobile tech tools to make life easier. GPS helps us find our way. Coupon apps help us snag bargains. Our smartphones provide constant web access as we move around. We get frustrated when we have to use old-school tools at work.
Mobile WFM apps give workers 24/7 anywhere access and convenience. Employees can clock in, view their schedule, and access HR information. Employers who provide easy mobile tools are more likely to retain tech-dependent employees.
Mobile workers can become much more efficient with mobile workforce management software. Algorithms help them plan routes in light of current traffic conditions. Machine learning optimizes processes so they improve over time.
6. Central Management Clears Up Confusion
How did Human Resources information end up tucked away in file cabinets? It has never made sense. Technology makes central document management easy.
Employees can access time cards, schedules, PTO, and shift changes. Some workforce management software handles onboarding and benefits enrollment. Cloud-based WFM is not limited by device, time, or location. Employees can access information anywhere, anytime, on any device. Automatic messages inform employees about important issues. They also promote a sense of team unity.
7. Shift Flexibility is the New Pay Raise
Workforce management software is an employee’s best friend. It improves work/life balance by accommodating schedule preferences. It also takes the hassle out of shift trading. When a shift opens up, employees who want extra hours can request it. This eliminates the need for a manager to beg unwilling employees.
Part-time employees can better juggle two jobs when their employers use WFM to avoid conflicts. Employees are loyal to employers that support their work/life balance. Loyal employees gain experience. Experience increases confidence.
8. WFM Measures Good Behavior
Conscientious employees are punctual. They don’t wander in ten minutes late every day. They make sure they clock out for unpaid breaks. They don’t dishonestly pad their time card. They never stretch a 30-minute lunch to 45 minutes.
In large departments, managers don’t always notice the star performers. Workforce management software validates which employees are reliable. Then managers can reward accordingly. Workforce management allows employers to give credit where credit is due. Employees who are recognized for good behavior are happier about their jobs.
9. Employer Payroll Accountability
Workforce management software tracks employee time to the minute. This has important implications. Employers value the way it makes employees accountable for their time and attendance. But we can flip the script. Employees value the payroll accountability it imposes on their employers.
They know they will be paid extra when they come in early or stay late. They know that overtime pay will be correctly calculated. They have confidence that their accruals are tracked accurately. If benefits depend on full-time status, workforce management software can validate hours requirements. Payroll accountability brings peace of mind to employees.