Welcome To The New Professional Services Request Form

Acknowledgment of Service Levels
Swipeclock Professional Services are optional. They are intended to assist and facilitate Partner in offering workforce management solutions to their own clients by completing certain specified tasks on their behalf, such as sales, account setup, and training. Services completed via Professional Services are not intended to remove the Partner from the service process, but rather, to enhance the final outcome and client experience.
In order to ensure the service is set up and operating properly from the scheduling, timekeeping AND payroll end, the participation of both the Swipeclock representative AND the Partner is necessary. As such, Swipeclock will communicate as effectively as possible with the Partner to work towards a successful service transaction.
Due to the broad variety of software platforms and feature specifications in the payroll industry, as the service provider, if you are aware of any circumstances, software settings, or concerns that may impact how the product operates, we ask for your assistance in identifying and communicating those items.

Partner Participation
Professional Services are intended to assist my organization, but do not excuse me, the Partner, from the service process, and that a successful outcome with my client will require my assistance and communication.

Payroll Software & Other Third Party Applications
As the representative of the payroll service or other third-party products, it is necessary that the Partner is involved and aware during the process in order to accommodate any appropriate changes.

Acknowledgment of Client Communication
With your authorization, Swipeclock Professional Services will conduct services directly with your client on your behalf. Our contact with your client(s) will be limited to the information pertinent to the specific services you have selected

Ongoing Communications
Swipeclock will redirect and/or coordinate any future communications with the client to me, the Partner for further assistance. I also acknowledge that Swipeclock will not attempt to contact my client(s) once the Professional Services events are complete.

Point of Contact
To the best of their ability, Swipeclock Professional Services representatives will not answer any payroll, pricing or other proprietary questions during communications with the end user, but rather, will refer the end user to the Partner’s “point of contact” OR the provided primary contact

Billing for Services
I understand that once a Professional Services event has been completed on my behalf I will be billed accordingly. I recognize that under no circumstances will Swipeclock bill my client directly for services rendered, and that it is my sole responsibility to bill for such services where applicable.